If you ever need your Sears appliances repaired, call Norman from A&E in Colorado Springs.
1. He called ahead and let me know when he would arrive, and then he arrived on time.
2. He fixed my dryer in half an hour.
3. He found enough small change in the lint area that I can take Nic for a steak dinner tonight.
4. He offered to de-oderize my washing machine.
5. He told me the ratio for front loading washers to top loading is 3:1, so I should not be able to overload my front loader. (I elect not to take that as a challenge, but it contradicts the last guy to visit, who told me to run small loads.)
6. He told me the phone support team should always be able to see the routing and send the tech a message.
It is entirely possible he is the repair guy who stood me up before, but I choose not to believe that. My dryer is fixed, Norman is wonderful, and this story is at an end, with a happy ending. I am still not going to buy any more Sears appliances, but at least the one I have is fixed.
1 comment:
Just had a front loader washer control board replaced under warranty. Both the servicemen (one diagnosed and one put in the part when it arrived) were on time, clean and courteous, and did a great job efficiently. Kudos to them both.
Satisfied customer from Sioux Falls.
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